Ascendea AI Terms of Service: User Rights and Responsibilities

Ascendea Reel Creator – Terms of Service Addendum

Interpretation and Definitions

Interpretation of Capitalised Terms and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.

Country refers to: England, GB

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ascendea AI.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Promotions refer to contests, sweepstakes or other promotions offered through the Service.

Service refers to the Website.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service

Website refers to Ascendea AI, accessible from https://ascendea.ai

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete. By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability

Errors in the description or prices for Goods

Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your
right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product’s instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement .

You will not have any right to cancel an Order for the supply of any of the following Goods:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example). Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms. If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Partners and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied:

(i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

"AS IS" and "AS AVAILABLE" Disclaimer

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will
make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a
material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised
terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us By email: robert.arnold@ascendea.ai

Ascendea Reel Creator – Terms of Service Addendum

Terms of Service

Last Updated: February 2, 2026

Welcome to Ascendea Reel Creator. These Terms of Service (“Terms”) govern your
access to and use of the Ascendea Reel Creator platform at reels.ascendea.ai (the
“Service”), operated by Ascendea Limited (“we,” “our,” or “us”), a company registered
in the United Kingdom.
By accessing or using the Service, you agree to be bound by these Terms. If you do not
agree to these Terms, do not use the Service.

1. Description of Service
Ascendea Reel Creator is an AI-powered video creation platform that enables users to:
Generate short-form video content using artificial intelligence
Create scripts, scenes, and talking head videos
Connect social media accounts for direct publishing
Schedule and manage video content across platforms

2. Eligibility
To use the Service, you must:
Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Not be prohibited from using the Service under applicable laws
Provide accurate and complete registration information
If you are using the Service on behalf of a business or organisation, you represent that
you have authority to bind that entity to these Terms.

3. Account Registration and Security

3.1 Account Creation
You must create an account to access the Service. You agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your login credentials confidential
Notify us immediately of any unauthorised access

3.2 Account Responsibility
You are responsible for all activities that occur under your account. We are not liable
for any loss or damage arising from unauthorised use of your account.

4. Subscription and Payment

4.1 Subscription Plans
The Service offers various subscription plans with different features and credit
allocations. Plan details and pricing are available on our website.

4.2 Credits
Credits are used to generate AI video content
Credit costs vary by feature (AI avatars, voice synthesis, video generation)
Unused credits may expire according to your plan terms
Credits are non-transferable and non-refundable

4.3 Billing
Subscriptions are billed in advance on a recurring basis
You authorise us to charge your payment method automatically
Prices may change with 30 days’ notice
Failed payments may result in service suspension

4.4 Refunds
Refunds are provided at our discretion. Contact support@ascendea.ai for refund
requests.

5. Acceptable Use

5.1 Permitted Use
You may use the Service to create video content for legitimate personal or business
purposes, including:
Marketing and promotional content
Educational and informational videos
Social media content
Business communications

5.2 Prohibited Use
You agree NOT to use the Service to:
Illegal Content
Create content that violates any applicable law or regulation
Produce content that infringes intellectual property rights
Generate content for fraudulent or deceptive purposes
Harmful Content
Create deepfakes or misleading content intended to deceive
Produce content that harasses, threatens, or harms others
Generate hate speech, discrimination, or violent content
Create sexually explicit or pornographic material
Platform Abuse
Attempt to reverse engineer or copy the Service
Circumvent usage limits or security measures
Share account credentials with unauthorised users
Use automated tools to access the Service without permission
Resell or redistribute the Service without authorisation
Impersonation
Create content impersonating real individuals without consent
Use AI avatars to mislead viewers about the speaker’s identity
Produce content that falsely represents endorsements

5.3 Content Review
We reserve the right to review, remove, or disable access to any content that violates
these Terms, without prior notice.
6. Intellectual Property

6.1 Our Intellectual Property
The Service, including its software, design, features, and documentation, is owned by
Ascendea Limited and protected by intellectual property laws. You may not copy,
modify, or distribute any part of the Service without our written consent.

6.2 Your Content
You retain ownership of the original content you create using the Service (scripts,
uploaded media, project configurations). By using the Service, you grant us a limited
licence to process your content as necessary to provide the Service.

6.3 Generated Content
Videos and media generated by the Service using AI tools are subject to the following:
You may use generated content for personal and commercial purposes
You are responsible for ensuring your use complies with applicable laws
Generated content may be subject to third-party AI provider terms
We do not claim ownership of content you generate

6.4 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us the right
to use such feedback without compensation or attribution.

7. Third-Party Services

7.1 Social Media Platforms
When you connect social media accounts, you agree to comply with each platform’s
terms of service:
YouTube Terms of Service
TikTok Terms of Service
Meta (Facebook/Instagram) Terms of Service
GoHighLevel Terms of Service

7.2 AI Service Providers
The Service uses third-party AI providers (HeyGen, Google, ElevenLabs). Your use of AIgenerated content is subject to their respective terms and acceptable use policies.

7.3 Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the
content or practices of these external sites.

8. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we
collect, use, and protect your personal information. By using the Service, you consent
to our data practices as described in the Privacy Policy.

9. Disclaimers

9.1 Service Availability
The Service is provided “as is” and “as available.” We do not guarantee that the Service
will be uninterrupted, error-free, or secure.

9.2 AI-Generated Content
AI-generated content may contain errors, inaccuracies, or unexpected results. You are
responsible for reviewing all generated content before use or publication.

9.3 No Warranties
To the maximum extent permitted by law, we disclaim all warranties, express or
implied, including warranties of merchantability, fitness for a particular purpose, and
non-infringement.

10. Limitation of Liability

10.1 Exclusion of Damages
To the maximum extent permitted by law, Ascendea Limited shall not be liable for any
indirect, incidental, special, consequential, or punitive damages, including:
Loss of profits, revenue, or data
Business interruption
Cost of substitute services
Any damages arising from your use of the Service

10.2 Liability Cap
Our total liability for any claims arising from these Terms or your use of the Service
shall not exceed the amount you paid to us in the twelve (12) months preceding the
claim.

10.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
11. Indemnification
You agree to indemnify, defend, and hold harmless Ascendea Limited, its officers,
directors, employees, and agents from any claims, damages, losses, or expenses
(including legal fees) arising from:
Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you create or publish using the Service

12. Termination

12.1 Termination by You
You may cancel your subscription and close your account at any time through the
account settings or by contacting support.

12.2 Termination by Us
We may suspend or terminate your access to the Service at any time, with or without
cause, including if:
You violate these Terms
Your payment fails and is not resolved
We discontinue the Service
Required by law

12.3 Effect of Termination
Upon termination:
Your right to access the Service ends immediately
We may delete your account data after a reasonable period
Provisions that should survive termination will remain in effect

13. Dispute Resolution

13.1 Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict
of law principles.

13.2 Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of
the courts of England and Wales.

13.3 Informal Resolution
Before initiating formal proceedings, you agree to contact us at legal@ascendea.ai to
attempt to resolve any dispute informally.
14. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by:
Posting the updated Terms on this page
Updating the “Last Updated” date
Sending an email notification for significant changes
Your continued use of the Service after changes take effect constitutes acceptance of
the modified Terms.

15. General Provisions

15.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement
between you and Ascendea Limited regarding the Service.

15.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will
continue in effect.

15.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a
waiver of that right or provision.

15.4 Assignment
You may not assign your rights under these Terms without our consent. We may assign
our rights to any affiliate or successor.

15.5 Force Majeure
We are not liable for any failure to perform due to causes beyond our reasonable
control, including natural disasters, war, terrorism, or internet outages.

16. Contact Us
If you have questions about these Terms, contact us:
Ascendea Limited
Email: legal@ascendea.ai
Support: support@ascendea.ai
Website: https://ascendea.ai
Address: United Kingdom

These Terms of Service are effective as of February 2, 2026.

Ascendea AI Terms of Service: User Rights and Responsibilities

Interpretation and Definitions

Interpretation of Capitalised Terms and Definitions

Definitions

Acknowledgement

Placing Orders for Goods

Your Information

Order Cancellation

Order Cancellation Rights

Availability, Errors and Inaccuracies

Prices Policy

Payments

Promotions

User Accounts

Intellectual Property

Your Feedback to Us

Links to Other Websites

Termination

Limitation of Liability

"AS IS" and "AS AVAILABLE" Disclaimer

"AS IS" and "AS AVAILABLE" Disclaimer

Disputes Resolution

European Union (EU) Users

United States Legal Compliance

Severability and Waiver

Severability

Waiver

Translation Interpretation

Changes to These Terms and Conditions

Contact Us

Ascendea Reel Creator – Terms of Service Addendum

Quick Links

Solutions

Utility Links

Follow our social network

Order Cancellation Procedures

User Responsibilities

Intellectual Property Rights

Changes to Service Terms