Skip to content This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Partner means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ascendea AI, Polesworth, Tamworth England B78 1LN.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: England, GB
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Ascendea AI accessible from https://ascendea.ai
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, and store it in a manner consistent with this Privacy Policy.
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. These technologies may include beacons, tags, and scripts that help us analyze and improve our Service. The types of technologies we use include:
Cookies may be “Session” or “Persistent.” Session cookies are deleted when you close your web browser, while persistent cookies remain on your device when you go offline.
We use both types for the following purposes:
For more details about the cookies we use and how you can manage your preferences, please review our
Cookies Policy or the Cookies section of our Privacy Policy.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.
These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.
To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.
The third-party vendors We use are:
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Privacy Policy
Last Updated: February 2, 2026
Ascendea Reel Creator (“we,” “our,” or “us”) is operated by Ascendea Limited, a
company registered in the United Kingdom. This Privacy Policy explains how we
collect, use, disclose, and safeguard your information when you use our AI-powered
video creation platform at reels.ascendea.ai (the “Service”).
Please read this privacy policy carefully. By using the Service, you agree to the
collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
Name and email address
Profile picture (if provided)
Authentication credentials via secure OAuth
1.2 Connected Social Media Accounts
When you connect social media platforms, we collect:
Platform Data Collected Purpose
YouTube
Channel ID, channel name, profile
picture
Identify your channel for video
uploads
TikTok User ID, username, profile picture
Identify your account for video
posting
Facebook User ID, name, Page ID, Page name Identify your Page for video posting
Instagram Business account ID, username
Identify your account for Reels
posting
GoHighLevel Location ID, account name Enable Social Planner integration
We store OAuth access tokens securely to maintain your connections. We do not store
your social media passwords.
1.3 Content You Create
Video projects, scripts, and generated content
Uploaded media files (images, audio, video clips)
Project settings and preferences
1.4 Usage Data
Log data (IP address, browser type, pages visited)
Feature usage and interaction patterns
Error reports and performance data
2. How We Use Your Information
We use the information we collect to:
Provide the Service – Create, edit, and manage your video projects
Publish Content – Upload videos to your connected social media accounts when
you request
Improve the Service – Analyze usage patterns to enhance features and fix issues
Communicate – Send service updates, security alerts, and support messages
Ensure Security – Detect and prevent fraud, abuse, and unauthorized access
3. Third-Party Services
3.1 AI and Video Generation
We use third-party AI services to generate video content:
HeyGen – AI avatar and talking head videos
Google Veo – AI video generation
ElevenLabs – AI voice synthesis
Your content prompts are sent to these services to generate videos. We do not share
your personal information with these providers.
3.2 Social Media Platforms
When you connect your accounts, we interact with:
Google/YouTube API Services – Subject to Google Privacy Policy
Meta (Facebook/Instagram) – Subject to Meta Privacy Policy
TikTok – Subject to TikTok Privacy Policy
GoHighLevel – Subject to GoHighLevel’s privacy policy
3.3 Google API Services Disclosure
Our use of information received from Google APIs adheres to the Google API Services
User Data Policy, including the Limited Use requirements.
We only use YouTube API data to:
Display your channel name and profile in our dashboard
Upload videos you create and explicitly choose to publish
We do not use your YouTube data for advertising or sell it to third parties
4. Data Storage and Security
4.1 Where We Store Data
Account and project data: Secure cloud databases
Media files: Amazon S3 with encryption at rest
OAuth tokens: Encrypted storage with access controls
4.2 Security Measures
HTTPS encryption for all data transmission
OAuth 2.0 for secure authentication
Regular security audits and monitoring
Access controls and authentication for all systems
4.3 Data Retention
Active account data: Retained while your account is active
Deleted projects: Permanently removed within 30 days
Disconnected accounts: Tokens deleted immediately upon disconnection
5. Your Rights and Choices
5.1 Access and Portability
You can access your data through your account dashboard. Contact us to request a
copy of your personal data.
5.2 Correction
Update your account information at any time through the Settings page.
5.3 Deletion
Delete individual projects from the Projects page
Delete your entire account from Settings → Account → Delete Account
Request complete data deletion by contacting privacy@ascendea.ai
5.4 Disconnect Social Accounts
Remove connected social media accounts at any time from the Connected Accounts
page. This immediately revokes our access and deletes stored tokens.
5.5 Revoke Google Access
You can revoke our access to your Google account at any time:
1. Visit Google Account Permissions
2. Find “Ascendea Reel Creator”
3. Click “Remove Access”
6. Children’s Privacy
The Service is not intended for users under 18 years of age. We do not knowingly
collect personal information from children. If you believe we have collected
information from a child, please contact us immediately.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your
own. We ensure appropriate safeguards are in place for international transfers in
compliance with applicable data protection laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material
changes by:
Posting the new policy on this page
Updating the “Last Updated” date
Sending an email notification for significant changes
9. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Ascendea Limited
Email: privacy@ascendea.ai
Website: https://ascendea.ai
Address: United Kingdom
For data protection inquiries, you may also contact our Data Protection Officer at
dpo@ascendea.ai.
10. UK/EU Data Protection Rights
If you are located in the United Kingdom or European Union, you have additional
rights under GDPR:
Right to Access – Request a copy of your personal data
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your data
Right to Restrict Processing – Request limitation of data processing
Right to Data Portability – Receive your data in a portable format
Right to Object – Object to processing based on legitimate interests
Right to Withdraw Consent – Withdraw consent at any time
To exercise these rights, contact privacy@ascendea.ai. You also have the right to lodge
a complaint with the Information Commissioner’s Office (ICO) in the UK.
This Privacy Policy is effective as of February 2, 2026.
Ascendea delivers AI-powered digital marketing, branding, and strategy solutions that drive growth, boost ROI, and elevate brands across all industries.
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