
By Rob Arnold, CTO – Ascendea Limited A significant 73% of customers expect immediate, human-like support around the clock, placing considerable strain on service teams to scale effectively. Voice assistants for customer support harness conversational AI to automate routine inquiries,

Small businesses are increasingly turning to AI voice assistants to automate routine inquiries, streamline operations, and provide personalized support, fundamentally changing how they engage with customers and how their teams work. This guide dives into what voice assistants are, why
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